Körber Supply Chain Software, a joint venture between Körber AG and KKR recently introduced its new company brand, Infios. Logistics Business spoke to Tim Moylan (pictured below), Chief Growth Officer, to learn about the thinking behind the re-brand.

Logistics Business: What was the thinking behind the new name? The letter ‘I’ is always very popular for software – any concerns about distinctiveness?

Tim Moylan: “Yes, the name Infios is intentional. ‘Info’ represents infinite possibilities and the critical role of information across modern supply chains. ‘OS’ nods to our role as a flexible, intelligent operating system that connects and orchestrates execution across transportation, warehousing, and beyond. While the letter ‘I’ is indeed popular in tech, we feel the name Infios properly conveys what we want to signal to our customers —both current and future. In the end, it’s more than a name — it’s a promise to deliver agility, scalability, and intelligence across the most dynamic parts of the supply chain.”

Logistics Business: Was the rebrand made necessary by the MercuryGate acquisition? What else drove it?

Moylan: “The rebrand reflects a broad transformation, signifying our commitment to delivering a fully connected, end-to-end, best-in-class supply chain execution platform — seamlessly integrating warehousing and fulfilment, transportation, order management and commerce, AMR and voice. With this transformation, Infios stands as a true supply chain execution leader, providing adaptable solutions that empower businesses of all sizes to simplify, optimize, and accelerate their supply chain operations. While the MercuryGate acquisition was a catalyst for the rebrand, we are very respectful of all our acquired companies. They all helped us reach the point where we could rebrand, and all the innovation they have delivered make us the supply chain execution powerhouse we are today.”

Logistics Business: Infios will still work closely with Körber for integrating warehouse automation. Will that be exclusive, both ways? How does the rebrand affect the relationship between the companies?

Moylan: “Our partnership with Körber remains strong and collaborative. Infios will continue to integrate with Körber’s warehouse automation offerings, just as we will with other partners. The relationship is not exclusive either way; it’s about delivering what’s best for customers. The rebrand clarifies our role in the ecosystem – we are focused on supply chain execution solutions, which means being open and agile in how we collaborate across the supply chain technology landscape.”

Tim Moylan, Infios

Logistics Business: What is the growth objective for Infios?

Moylan: “Our regional and solution diversity allows us to grow across many dimensions, closely aligned with the growth strategies of our customers. Our short-term focus is on strengthening our foundation, driving execution and delivering measurable impact. A key priority is enhancing customer success by improving implementation, support and account management, ensuring that our customers derive maximum value from our solutions. Innovation remains at the forefront, as we continue to advance our cloud, AI, and automation capabilities, making our solutions more adaptable and future-ready. Additionally, we are focused on driving revenue growth, expanding our market reach through a strong go-to-market strategy, increased cross-sell opportunities and deeper industry partnerships.”

Logistics Business: Will you be extending the product range/offering?

Moylan: “The rebrand is just the beginning. Infios will continue to build out our product ecosystem — strengthening our core offerings like TMS, WMS and OMS while also exploring adjacent areas that support end-to-end supply chain execution. We’re actively listening to customers and aligning our roadmap with what they need to thrive in an increasingly complex supply chain environment.”

Logistics Business: Do you anticipate further acquisitions?

Moylan: “We’re open to acquisitions that align with our mission and enhance our value to customers. As supply chains grow more interconnected, strategic acquisitions can help us accelerate innovation and expand capabilities. That said, we’re just as focused on organic growth — delivering consistent, scalable improvements to our platform and ensuring every customer gets the most from their investment with Infios.”

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Experience and track record matter in freight forwarding, according to Paul Everley, Global Head of Forwarding, Peters & May.

Freight forwarders are faced with an increasingly complex and rapidly evolving market. Importers and exporters are contending with changing customs clearance rules, geopolitical issues, stricter environmental pressures and a rapidly shifting trade and tariffs landscape. Global logistics management for even the most standard and commoditised item is not spared from complications.

These challenges are magnified when it comes to transporting unconventional, delicate or time-sensitive items. The stakes are high for specialist freight forwarding, which requires a degree of consultancy and a hands-on approach. It’s not a case for a one-size-fits-all solution.

Is it worth it? Separating cost from value

Freight forwarding for specialist items is as much about risk management as it is about the transportation of the item. Freight forwarders prioritise preventing delays and, when managed correctly, can actually give customers ‘time back’.

Having the right support- underpinned by experience and expertise- goes a long way. While on paper, specialist freight forwarding carries a fixed cost, the reality is often very different without proper support and planning. Incorrect customs declarations, or logistical roadblocks from not understanding the item or product, can cause severe delays, creating huge headaches for importers and exporters, all of which, ultimately, end up ramping up costs.

Having experience of shipping a particular product and knowing the customs landscape is a competitive advantage. An experienced freight forwarder will plan thoroughly and will have access to all the right information and documentation up front to navigate changing customs rules. For example, classification codes may change, or permit requirements can alter, and both scenarios can have ramifications for shipments and costs. It’s this responsiveness, industry knowledge and experience- the consultative approach- that sets apart newer entrants from established forwarders who will be better positioned to anticipate challenges and take proactive action to minimise risks and costs in the long-term.

A strong example of distinguishing cost from value is demonstrated by Peters & May’s freight forwarding team, who arranged premium ‘must-ride’ air freight services for a client shipping laboratory equipment to the USA. The shipment was time-sensitive, requiring on-site engineers to install the equipment upon arrival. Previously, the client had faced significant and costly delays when their cargo was bumped from flights due to reliance on standard air and sea services. Although the ‘must-ride’ option came at a higher upfront cost, it ultimately saved the company time and money, safeguarded their reputation as a reliable partner, ensured timely delivery, and helped secure future business.

Partnerships and scale under one roof

Knowledge is only valuable if it’s used correctly. Specialist freight forwarders with in-house customs expertise ensure that your customs experts and logistics management teams are aligned. By offering a single, trusted point of contact for freight forwarding and customs support, customers can minimise duplication of work. Their one point of contact will already understand the customers’ objectives and have familiarity with the product, customs and regulatory expertise. This contributes to better value for the customer through more control of the logistics process and more streamlined workflows, so that when problems do occur, there is typically an easier, more efficient ‘work around’.

Being a specialist also means that there are other advantages from a standardised freight forwarder, including inward and outward processing between the EU and the UK, and visa-versa, as well as customs warehousing capability in the UK.

Smarter Control, Lower Costs

To have both freight and customs support managed by one specialist freight forwarder is also helpful in managing costs and unforeseen changes, affording more flexibility.

For example, when supporting clients for customs clearance, it is not uncommon to see that the freight was arranged by suppliers at a higher fee. This can easily be avoided by identifying the issue first and arranging for freight services at reduced costs. This means that a client not only saves money on shipping, but assumes control over their inbound supply chain, engendering confidence that the goods are being shipped for the client’s benefit and not the supplier’s. This centralised oversight allows for more flexibility if plans for production shift, and reduces wasted time if goods are unavailable for production – minimising the impact on a client’s cashflow and maintaining industry reputation.

There are several benefits of working with a specialist company, but the biggest advantage is simple: a deep understanding of what you do and what you want. Working with a freight forwarder that speaks your language, and is both service and solutions-oriented, means that you can focus on your core responsibilities without the additional burden of trying to navigate regulatory changes, leaving your forwarder to further alleviate the pressure of the whole shipping process. It is an investment in dependability and risk management, that gives the customer back valuable time.

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With over 150 international attendees representing 92 leading companies in the world of eCommerce and logistics, the 2025 edition of CMC’s Innovation Day on Wednesday concluded with outstanding success. Held at the CMC Packaging Automation headquarters in Città di Castello, the event reaffirmed the company’s central role as a global benchmark in packaging automation.

This year’s theme, LIMITLESS, served as the guiding thread for a day filled with insights, visionary thinking, and innovations that are reshaping the future of right-sized packaging. The morning conference featured presentations from international customers, system integrators, and industry leaders who shared real-world case studies and emerging market trends. Logistics Business will bring you the full story in our next issue.

Among the speakers were DHL – who presented its project with Adidas; Avantor and Element Logic – who highlighted their joint project in Germany and the crucial role of CMC Genesys integration with AutoStore; and eMAG – the largest eCommerce player in Eastern Europe, who presented its packaging automation project developed in partnership with CMC. Exotec offered insight on the importance of right-sized packaging in complementing the new Skypod system.

In the afternoon, guests visited CMC’s production facility for exclusive demonstrations of the full range of on-demand packaging solutions and two of 2025’s key technological innovations:

• CMC Super Vertical: an ultra-compact machine capable of producing right-sized boxes and mailers, specifically designed for small to mid-sized distribution centers. It is ideal for retrofit projects and for maximizing space without compromising productivity.

• New CMC Genesys Concept and Genesys PRIMA: a scalable and modular machine, able to operate either as a stand-alone box-first solution or integrated within warehouse workflows. With the integration of CMC’s patented Vary-Tote technology, the system can handle irregularly shaped products within advanced pick-to-pack processes.

The event also saw a strong presence of system integrators from across the globe, eager to explore the flexibility and scalability of CMC’s solutions for end-to-end project implementations.
Underscoring the event’s success and rising international demand, CMC announced that, for the first time, Innovation Day will also be held at its Tech Centre in Atlanta, Georgia on July 16th. Already functioning as a training hub and testing lab for clients and technology partners, the U.S. site will host the second edition of CID25 to offer an immersive experience to the North American market.

“Integration is no longer optional — it’s essential. At CMC, we believe that innovation must start with listening. Since 1980, we’ve helped companies improve their fulfillment processes and achieve their sustainability goals through high-speed, high-performance technology. In recent years, market demand has shifted: businesses now need scalable solutions that can be deployed in existing, space-constrained environments. This is what has driven our R&D efforts. The result is a new generation of ultra-compact, intelligent systems that can handle a wide variety of items without compromising on package integrity or throughput. With CID25, we wanted to demonstrate that when innovation is driven by vision and passion, there are no limits,” said Francesco Ponti, CMC Executive Chairman and CEO.

Tania Torcolacci, Head of Global Marketing and Strategic Partnerships at CMC, added: “The excitement we received during the event encouraged us to extend Innovation Day to the U.S., where we aim to replicate the energy, dialogue, and value generated here in Italy.”

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Joloda Hydraroll has installed an automated air cargo handling system for Schiphol Express at Amsterdam Schiphol Airport to make trailer loading and unloading faster and more efficient. It is one of the first major installations under the new Joloda Air Cargo Equipment division, which launched in 2024.

Schiphol Express provides comprehensive logistics services, including cargo handling, temporary ULD storage, sorting, and transportation for freight forwarders, airlines, and logistics providers.
Operating from Schiphol and Eindhoven Airports, the company manages the entire logistics process, from loading and unloading goods in first-line warehouses to transportation and delivery across the Netherlands. To handle increasing volumes, Schiphol Express needed a more efficient and reliable solution that would speed up trailer cargo transfer between its trucks and warehouses.

The challenge: time-consuming manual processes

Schiphol Express’s existing equipment was outdated and needed replacing with a modern version featuring the latest automated technology. The manual unloading of air cargo, such as ULDs and PMC pallets, was time-consuming and labour-intensive, resulting in long trailer turnaround times and high staffing costs. The company sought a system to streamline operations, reduce manual handling risks, and enhance overall efficiency when transferring air cargo between trailers and warehouses.

The Solution

Joloda Hydraroll designed, manufactured, and installed a fully integrated system consisting of a 20-foot truck dock and two 10-foot powered rollerbed positions. The configuration enables Schiphol Express to prepare or unload a full truck load (four 10-foot positions) more efficiently.

• Truck Dock
The truck dock system features hydraulic height and sideways adjustment for precise truck-to-dock alignment. Its 20-foot height allows two 10-foot PMC pallets or one 20-foot pallet to be unloaded from the trailer simultaneously. Once the pallets reach the end of the truck dock, the operator hydraulically lowers the dock to align with the powered rollerbed system. The truck dock is also specified with a winch, enabling the towing of air cargo from trailers in cases where pallets become stuck, even if the trailer is fitted with pneumatic rollertrack, modular rollerbed systems, or powered cargo rollers. Since all air freight trailers are equipped with rollerbeds as a minimum standard, the winch serves as a backup to ensure smooth operations. Additionally, trailer detection is integrated into the truck dock. The system automatically detects when a trailer is correctly aligned and ready to receive freight, further improving efficiency and safety.

• Powered Rollerbed
The powered rollerbed system consists of two 10-foot rollerbed positions that functions in conjunction with the truck dock to ensure the entire system operates as one seamless unit. Once the dock is aligned with the powered rollerbed, their motorised rollers propel air cargo further into the warehouse, eliminating manual handling and accelerating the workflow. The system is also equipped with weighing scales, enabling air cargo to be weighed and labelled with a printed sticker before further processing. Automation plays a key role in making this a one-person operation. Photocell sensors automatically shut off the motors to prevent air cargo from being propelled beyond the length of the truck dock or powered rollerbed system, ensuring controlled and efficient cargo handling at all times.

Results: Unloading a full truck in minutes

The team at Schiphol Express has increased productivity and reduced operational costs since implementing the new air cargo handling system; automating the unloading process has reduced unloading times to just minutes per truckload. Operators have also noted a smoother workflow, and the ability to handle higher cargo volumes has improved service levels for clients. The robust construction ensures durability under high-demand conditions, while the modular design and seamless integration with existing logistics processes has further reinforced the effectiveness of the installation and the opportunity for future expansion as cargo volumes grow.

Christophe Darras, Manager Operators at Schiphol Express, commented: “The installation of the air cargo handling equipment has transformed our operations. The automated system has significantly reduced trailer loading and unloading times, improved workflow efficiency, and enhanced safety for our team. The equipment has integrated with our existing processes seamlessly, allowing us to handle higher cargo volumes with greater reliability. This investment will be instrumental in optimising our logistics capabilities and performance.”

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Hitachi ZeroCarbon and MUFG have joined forces to supercharge the global transition to electric vehicles by removing the technical and capital constraints to decarbonisation. In combining Hitachi’s technology and operational expertise with MUFG’s financial strength, fleets benefit from strategic EV guidance and support, and reliable access to low-cost capital that protects long-term asset value.

This partnership addresses the biggest barriers to electrification faced by fleets all around the world: capital availability and change management. Across the industry, fleet operators have less than a decade to decarbonise, but the cost of replacing diesel vehicles, installing new infrastructure or upskilling workers can delay or prevent businesses from reaping the benefits and revenue opportunities of the EV transition.

MUFG’s global financial strength and presence ensures that fleets can scale their electrification seamlessly across markets, while Hitachi’s platform helps operators to better understand, manage and optimise their assets, for example electric vehicles, batteries or charging infrastructure. Fleets maintain full operational control of their services while benefitting from the financial and technical expertise of both partners. Hitachi’s managed service maximises the residual value of assets, ensuring they can be reused or recycled at the end of the lease period, protecting investment returns for fleet operators.

Commenting on the partnership, Hiroki Miyashita, Managing Director of Business Co-creation Division at MUFG said: “We have a proud history of working closely with Hitachi, and our shared values and business philosophies have driven fundamental transformation across countless industries. We are committed to addressing the barriers in the way of societal progress, and combining our expertise with Hitachi will help the commercial fleet ecosystem decarbonise at speed, and realise the real-time benefits of electrification far more quickly.”

The model has already made its mark with the leading UK bus operator, First Bus. The operator is on a mission to decarbonise its 4500-bus fleet by 2035 and has already purchased more than 1000 EV batteries, and benefitted from managed services for 1500 buses to enable electrified operations.

First Group, the parent company of First Bus, has saved more than £20M in deferred capital, and is anticipating more than £40M in future savings. This NextGen project was recognised for Innovation of the Year at the IJGlobal Awards 2023, showing how technical and financial expertise underpins the successful decarbonisation of commercial fleets.

Ram Ramachander, Chief Executive Officer at Hitachi ZeroCarbon said: “Cost remains the greatest hurdle to fleet electrification. We’re removing that barrier by giving fleet managers the confidence that decarbonisation is not only achievable, but financially viable. With access to financing through partners like MUFG, operators can accelerate progress toward their net zero targets while unlocking new revenue streams. By helping customers optimise their assets, we’re enabling long-term investment returns and creating meaningful commercial value. It’s a win-win, advancing both sustainability and profitability, and making fleet electrification a practical reality.”

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Coca-Cola HBC, the strategic bottling partner of the Coca-Cola company on the island of Ireland, has extended its long-term partnership with Wincanton, the leading supply chain partner to UK businesses. 

The contract extension until the end of 2026 builds on the two brands’ strong partnership which began in 2016 and marks a decade of collaboration.

As part of this collaboration, Wincanton will continue to provide warehouse operations management at Coca-Cola HBC’s dedicated facility in Lisburn, Northern Ireland, which handles over 52 million cases of popular brands such as Coca-Cola, Fanta and Monster per year.

Wincanton is also responsible for delivering operational efficiencies, incorporating volumes driven by the Deposit Return Scheme in the Republic of Ireland whilst also bringing logistics expertise to the facility to support the company’s ongoing growth.

Joanna Sneddon, Coca-Cola HBC Ireland and Northern Ireland Supply Chain Director said:

“Delivering high-quality products and service to our customers is our priority. We are pleased to grow our partnership with Wincanton on our journey to develop world class logistics service over the coming years.”

James Hurrell, MD for Grocery & Consumer at Wincanton, added:

“With its vision to be the world’s leading 24/7 beverage partner, we’re delighted to be supporting Coca-Cola HBC and its unique portfolio on its journey to exponential growth. 

“We look forward to continuing our work together and celebrating a decade of growth, innovation, and automation together.” 

The extended partnership also reflects a shared commitment to sustainability and innovation. Both companies are actively investing in greener supply chain practices, with Wincanton introducing initiatives to reduce carbon emissions and Coca-Cola HBC advancing its World Without Waste goals. This continued alignment on responsible logistics and environmental stewardship ensures that the partnership not only delivers operational excellence but also supports broader sustainability objectives.

Alongside its extended partnership with Coca-Cola HBC, Wincanton is undergoing significant transformation as it strengthens its market position through strategic acquisitions and partnerships. In early 2024, the company was acquired by GXO Logistics in a £762 million deal, which is currently under review by the UK’s Competition and Markets Authority (CMA). While the regulatory process continues, Wincanton remains focused on innovation and operational excellence. In a move to advance its automation capabilities, Wincanton also acquired Invar Group Limited, a UK-based specialist in warehouse execution software and robotics integration. This acquisition brings Invar’s proprietary technology and expertise into Wincanton’s portfolio, enhancing its ability to deliver cutting-edge, efficient logistics solutions across its network.

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DHL eCommerce to Merge with Evri

Evri, one of the UK’s largest dedicated parcel delivery companies, and DHL eCommerce, the e-commerce logistics specialist of DHL Group, have today announced a strategic transaction that will see the merger of DHL eCommerce UK with Evri. The merged Evri business will deliver over 1 billion parcels and a further 1 billion business letters annually and is poised to bring significant benefits to consumers and businesses by offering greater choice and cost competitive solutions. As part of the transaction, DHL Group will acquire a significant minority stake in Evri.

Evri’s cost-effective and flexible courier offer will be complemented with the addition of DHL eCommerce’s premium van delivery network. Rebranded Evri Premium – a network of DHL eCommerce, this will remain a dedicated and secure, separate network that will offer fast, time-sensitive deliveries with enhanced shipping security protection for high-value and large items for B2B and B2C parcel services.
The new Group will include an expanded international capability for inbound and outbound parcels to complement Evri’s own international network by making use of DHL eCommerce’s extensive expertise in cross-border parcel shipping and out-of-home network of nearly 150, 000 global access points. This includes faster transit times across the world with access to DHL’s own eCommerce network in Europe, the U.S. and selected Asian markets such as India.

Notably, Evri is entering the UK business letter market for the first time, with DHL’s UK Mail retained in the new combined Group and offering a best-in-class mail service. This will also offer e-commerce businesses more options for sending lighter-weight items. In addition, customers will benefit from the Group’s new combined out-of-home shop and locker network parcel delivery and collection which will be the UK’s largest.

Martijn de Lange, CEO of Evri, said: “We are excited that DHL eCommerce UK will merge with Evri to bring together two highly complementary UK businesses – committed to innovation and offering customers and clients the best possible service. By combining Evri’s scale, innovation and DHL eCommerce’s best-in-class premium van network, we are creating the pre-eminent parcel delivery group in the UK. Over the last decade Evri has grown ten-fold in size and this transaction will further expand our access into the European and global e-commerce markets. Since Apollo-managed funds came on board as our owners, they have backed our intent to drive forward and grow to become the UK’s premier parcel delivery business.”

Pablo Ciano, CEO of DHL eCommerce, said: “DHL eCommerce and Evri both stand for top service quality, reliability, and sustainability, which makes this partnership a great fit for our customers. Together, we’ll be able to offer more efficient, far-reaching, and innovative solutions to keep up with the fast-paced e-commerce market. By joining forces in the UK, we’re creating a one-stop shop for all our customers’ parcel needs here and giving them better delivery options from around the world.”

The service portfolio of the newly formed Group will include:
• Cost-effective and flexible courier network for next-day and standard deliveries for small and large items for retailers, businesses and consumers.
• A separate, dedicated and secure premium network for high-value and larger parcels for B2B and B2C deliveries.
• A leading SME one stop shop solution which offers everything from mail, lightweight, larger, secure, B2B, international and fulfilment services.
• The UK’s largest out-of-home network of 15,000 access points.
• Extensive international capability to complement Evri’s own international network by making use of DHL eCommerce’s expertise in cross-border parcel shipping and global out-of-home network of nearly 150,000 access points.
• The operation of a best-in-class mail service on behalf of businesses in the UK.

On completion, the combined Group, will bring together a team of over 30,000 couriers and van drivers, 12,000 colleagues, with a fleet of 8,000 vehicles to deliver over 1 billion parcels and 1 billion letters annually.

Evri Chairman and Apollo Partner Alex van Hoek, said: “This is a tremendous milestone in Evri’s journey, and we are delighted to welcome a global leader like DHL as a strategic partner and shareholder. By embracing technology and innovation, Evri has grown from strength to strength in a dynamic e-commerce market. With DHL’s complementary expertise and strong network, the business is well positioned to further improve its reliable services and the customer experience.”

Following completion, Martijn de Lange will lead the combined business in the UK, with Stu Hill, currently CEO of DHL eCommerce UK, becoming MD of Evri’s Premium DHL network business. The DHL eCommerce UK executive team will also join the new group.

Evri will continue to be majority owned by Apollo-managed funds. Completion of the transaction and the outlined partnership are contingent upon closing conditions, including customary regulatory approvals. The businesses of DHL Express, DHL Supply Chain and DHL Global Forwarding in the UK are unaffected by this transaction and will continue to operate as they do at present.

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Better stock accuracy and planning can be achieved with AI, in the Gulf and elsewhere, writes Trevor Stamp (pictured below), Head of Contract Logistics, GAC Dubai.

The Middle East has rapidly grown in prominence as a key distribution hub in response to global boom in online retail and e-commerce sparked by the pandemic.

Consumer habits were permanently changed by lockdown, prompting greater demand for warehousing, fulfilment and cargo processing capacity in a region that sits strategically at the crossroads of key trade routes linking Asia to Europe. That trend shows no signs of slowing. Just in the last six month, we have witnessed an increase in trade of almost 20% in the e-commerce sector, owing to an earlier than expected peak season for the holiday period as many sought earlier deliveries to avoid the risks associated with a potentially disruptive supply chain.

To help retailers meet higher consumer expectations, the Middle East’s logistics sector is investing in core infrastructure and processes to handle growing volumes of cargo and increasingly complex supply chains.

Trevor Stamp, GAC Dubai

Greater use is being made of AI-based technologies as the sector moves beyond a ‘pallet in, pallet out’ business model and towards a future that focuses on the cross-docking setups that are more suited to e-commerce. This approach becomes even more important when you consider the scale of modern logistics operations in the region.

AI-phobia

In Dubai, for example, GAC’s contract logistics operation has grown to be able to process enough throughput to fill its 4,300 m³ base, which includes more than 250,000 pallet locations and 300,000 pick faces. Handling such a volume of cargo on a daily basis demands a digital structure that incorporates modern agile processes, including automation, Artificial Intelligence (AI), Blockchain and the Internet of Things.

GAC’s recent adoption of the Manhattan SCALE platform for some of its contract logistics operations is a clear example of that next step. By embracing AI into day-to-day operations, our teams have more access to greater planning capabilities, labour management tools and forecasting elements – all critical ingredients for success in a booming e-commerce market.

Already, the advantages of using AI to facilitate better stock accuracy and planning capabilities are clear – throughput at our Dubai hub by more than 15%. To thrive in this new era, the Middle East logistics sector must embrace technology and new digital ways of working. But we must also be wary of the potential risks and obstacles.

Some apprehension – or even suspicion – is inevitable when adopting new software, particularly when AI is involved. Workforces that have been working a certain way for an extended period time will likely push back on major changes to their day-to-day working processes. Such ‘AI phobia’ is linked to misunderstanding the benefits it offers for efficiency, data security and reliability.

This is something we have experienced firsthand at GAC. Some of our tenured professionals have been working in a certain way at our warehouse for more than 25 years, so a major shakeup was bound to be met with some uncertainty. We helped ease our people through that emotional curve by switching on functions slowly, reallocating resources and personnel accordingly, and continuously educating our teams on how the system works to their advantage. Adopting AI-based software at GAC Dubai has been the biggest shake-up in contract logistics operation in more than two decades, but we have been able slowly upskill our team, bringing benefits to both our workforce and our customers.

Despite some initial skepticism and AI-phobia, the transition has been welcomed and the long-term competitive benefits have already begun bearing fruit. If the Middle East is to remain at the epicentre of modern logistics, change is a must to ensure the region’s long-term competitiveness in a constantly evolving market.

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AI is changing the way we use Software

A compact and agile AirRob automated storage system by Libiao Robotics has been installed in the Shanghai warehouse of a specialist lean supply chain management service company.

Founded in 2001, Shanghai Shine-Link International Logistics (SLC) services the specific storage and distribution needs of precision-driven, high-end industrials, from medical devices to advanced electronics, and chemical reagents to mechanical parts. It offers a wide range of services, including supply chain management, international transportation, and various value-added activities.

With a client list comprising international brands such as Coty, Siemens, Pioneer, and Leica, SLC’s services are highly sought-after by companies whose exacting supply chain and fulfilment standards are considered above the normal needs of the average industrial customer. It has recently added a major medical devices, disinfection and hygiene products manufacturer to its list of prestigious customers.

“Smart Logistics” Model

SLC’s stated focus is on providing lean supply chain management services to international multinational companies based on accurate, timely and personalised IoT and digital services. It has developed a “smart logistics” business model with IT at its core, the goals of which include visual management of logistics processes, intelligent traceability management of products, intelligent warehousing and distribution management, and smart supply chain coordination management.

A significant element of this smart philosophy lies within the four walls of its warehouse facilities, where it embraces cutting-edge systems and practices to attract and retain customers requiring a 3PL that can go above and beyond the average SLAs for the sector. Therefore, to best service the medical device company’s particular storage and global distribution requirements, SLC converted a small area of its Shanghai distribution warehouse to a high-density, highly efficient Libiao AirRob storage system.

The system Libiao designed for SLC comprises an arrangement of standard warehouse racking serviced by just three hard-working AirRob robots which travel vertically and horizontally on the racking to store and retrieve goods quickly and efficiently. These are serviced by a small fleet of nine ‘floorbots’, which transport the goods to one of seven workstations, where the items are then readied for dispatch.

Reduced Energy Consumption

The multi-award-winning AirRob system offers significant advantages over traditional automated warehouse systems. Its modular design enables rapid installation on existing standard racking within one-to-four weeks without the need to alter existing infrastructure or flooring, making it ideal for retrofits or brownfield developments. AirRob operates in aisle widths as narrow as 0.85 meters, enhancing storage density by up to 30%. Each bot consumes just 150 watts per hour – lower than a microwave – reducing energy usage by one-third compared to similar systems. Its scalability allows for quick and easy expansion to meet growing demands. Additionally, AirRob’s efficient operation can triple throughput efficiency, offering a typical return on investment (ROI) within 12–24 months.

Ding Ling, General Manager of IT BU at SLC, commented on the project: “After going out to the market to compare the different systems and solutions that were available, we decided to select AirRob primarily for three main reasons. Firstly, the fact that Libiao Robotics is the inventor of this type of solution; secondly, the solution represents a good ROI for us; and thirdly, we were attracted by the potential energy savings we can make with AirRob.”

“We’re particularly proud to have been chosen as a supplier to such a prestigious and demanding customer,” said Ronan Shen, Libiao Robotics’ VP of Global Sales. “Not only have we provided a system that meets the precise needs of SLC, but we have managed to successfully achieve this in a particularly space-constrained area of a busy warehouse, without disruption to its ongoing operations. Furthermore, the project represents the first AirRob installation in the medical supplies sector, an industry that lends itself well to the characteristics of AirRob, such as high efficiency and accuracy, a high density of storage, low energy usage, and the careful handling of delicate or valuable items.”

This smaller-than-usual AirRob installation at SLC’s Shanghai facility perfectly illustrates that companies can automate some repetitive tasks or part of their operations at a relatively low cost point, yet still make significant gains in efficiency and accuracy.

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