InXpress, a specialist in international and complex logistics solutions, has reached a key milestone after completing over 100,000 specialist delivery loads through its strategic partnership with TEG, a fintech-enabled platform serving transport and logistics, as e-commerce growth reshapes customer expectations.
For InXpress, this challenge became critical as rapid global e-commerce growth fundamentally changed customer expectations – driving demand for same-day delivery, white glove services, and bespoke urgent shipments that traditional franchise networks couldn’t provide.
“We were at risk of losing customers who needed same-day delivery, white glove handling, or urgent shipments that our network couldn’t provide,” said Jon White, Chief Commercial Officer EMEA at InXpress. “This partnership combines our customer relationships and local presence with TEG’s carrier network and technology. Together, we’re enabling same-day, white-glove and urgent services.”
Through TEG’s end-to-end platform, InXpress franchisees across 450 offices in 14 countries gained access to specialist carrier networks without building new infrastructure, enabling them to compete for business previously beyond their reach. The integration provides franchisees with improved service reliability, real-time tracking, and data-driven performance benchmarking.
Through the platform, InXpress franchisees have won contracts with e-commerce businesses and retailers demanding premium services. “The scale InXpress has achieved shows how the right platform gives distributed networks the same capabilities as centralised operations – without the infrastructure costs. Technology removes barriers to scale – enabling distributed networks to compete at any scale without capital investment,” added Sam Wilkinson, Chief Revenue Officer at TEG.
InXpress is now targeting 1,000 franchise locations in key markets as it capitalises on the e-commerce boom, supported by TEG as it accelerates plans to scale operations through 2030.
