Strengthening Shipper Relationships with Real-Time Visibility

Freight forwarders face a growing challenge in 2025—shippers demand real-time shipment tracking, instant document approvals, and a seamless digital experience. Shippers don’t just want updates; they want control. They expect to:

• Check shipment statuses without calling or emailing

• Download invoices, bills of lading, and key documents instantly

• Book shipments directly through a secure system

• Approve or reject invoices and shipping documents in real-time

Yet, many forwarders still rely on scattered emails, outdated spreadsheets, and manual coordination, leading to delays and customer frustration.

What’s the risk? If forwarders don’t provide a smooth digital experience, shippers will switch to competitors who do.

That’s where LogiTRACK, a customer visibility portal built into Logi-Sys, gives forwarders an edge. It replaces fragmented communication with a branded, self-service tracking platform, ensuring shippers get the visibility, speed, and control they demand.

LogiTRACK is a branded customer portal within Logi-Sys, designed specifically for freight forwarders. It allows forwarders to provide shippers with a secure, self-service platform for shipment tracking, document management, and financial visibility.

Instead of relying on disconnected tools, forwarders can give their customers direct access to critical shipment details—under their own brand.

Problem: Shippers constantly ask, “Where’s my cargo?” and forwarders waste time responding manually.

Solution: LogiTRACK provides real-time shipment tracking, letting customers check their cargo’s exact location, ETAs, ETDs, and routing details via a live global map.

Problem: Manual booking requests slow down shipment initiation, leading to delays.

Solution: LogiTRACK lets importers/exporters submit new bookings directly on the portal. Forwarders get instant alerts and can approve or reject requests in seconds.

Problem: Shippers need to approve bills of lading (BLs), checklists, and invoices. Waiting for approvals via email leads to shipment delays.

Solution: LogiTRACK provides a direct document approval system, allowing shippers to approve or reject BLs, checklists, and invoices with added comments.

Problem: Forwarders spend hours retrieving and resending invoices, BLs, and shipment documents for customers.

Solution: LogiTRACK offers a secure digital repository where shippers can view, download, and upload critical documents anytime—no back-and-forth needed.

• Example: A U.S. auto parts importer needs an invoice from six months ago. Instead of asking the forwarder, they log into LogiTRACK’s universal search bar, find the invoice, and download it instantly.

Problem: Shippers forget due dates when invoices are scattered across multiple emails.

Solution: LogiTRACK provides a real-time financial dashboard displaying all due, paid, and pending invoices in one place, reducing missed payments.

Problem: Manually tracking shipments, documents, or financial records is time-consuming.

Solution: LogiTRACK’s Universal Search Feature finds any shipment, invoice, or document in seconds. Additionally, shippers receive live status alerts for key milestones.

Problem: Some shipment updates need to be seen by different departments, but security is a concern.

Solution: LogiTRACK provides role-based login credentials so multiple users within a shipper’s company can securely access relevant data. Plus, forwarders can brand LogiTRACK with their own logo, reinforcing customer loyalty.

• Example: A large distributor in the UAE has different teams for operations, finance, and sales—all using LogiTRACK under their forwarder’s branding to manage shipments, invoices, and approvals.

The freight forwarding industry is no longer just about moving cargo—it’s about delivering a seamless digital experience. Shippers demand transparency, real-time control, and easy access to critical information—and they are willing to switch to providers who can offer it.

By not offering a customer visibility portal, forwarders risk:

• Losing shippers to tech-savvy competitors

• Wasting valuable time on repetitive customer queries

• Delayed shipments due to slow document approvals

• Missed payments from disorganized invoice tracking

But those who embrace digital transformation gain a competitive edge.

• Faster, More Efficient Operations – No more time wasted on repetitive manual tasks

• Happier Shippers – Customers get instant access to the information they need, when they need it

• Stronger Customer Relationships – A white-label portal builds loyalty and long-term trust

• Better Cash Flow – Real-time invoice tracking means fewer delayed payments

• Future-Proof Business – Digital-first forwarders stay ahead in an increasingly tech-driven market

The future of freight forwarding belongs to those who provide self-service digital tools that empower their shippers. LogiTRACK makes that possible—seamlessly, securely, and under your own brand.